Introduction Negotiation is a vital skill that plays an essential role in our personal and professional lives. Whether we are buying a car, asking for a raise, or resolving a conflict, negotiation is an integral part of achieving our goals. The art of negotiation involves the ability to communicate, listen, and persuade effectively. It requires … Read more
Introduction Every successful business needs a team that takes responsibility for their actions and holds each other accountable for achieving common goals. Creating a culture of accountability in the workplace can help establish a solid foundation for the organisation, promote transparency, and ensure that employees remain productive and efficient. However, this can be challenging, especially … Read more
There are plenty of people out there selling a lot of products and services. Unfortunately, most aren’t successful. Only one out of 250 salespeople consistently hit or exceed their targets. It doesn’t happen by accident. In today’s environment, true sales stars have developed a proven formula of sales techniques to generate new business. While personal skills and experience … Read more
Dress professionally. Stand up straight. Look them in the eye. You’ve probably heard all these things before. When it comes to sales presentations, it all comes down to one thing: are you presenting a solution to a prospect that fits their needs or solves their problems. If you can’t demonstrate the value of what you’re … Read more
Skilful management of challenging interactions is a leader’s brand. But, it’s not about publicly issuing directives and enforcing conformance. Those are the tasks of a functionarial overseer. A leader must learn advanced communication skills, to help people recognise their ability to accomplish more than just meeting requirements. To succeed, leaders need to know how to … Read more
What is leadership, and what is it to be just management? Leaders guide and inspire. Bosses are more functionarial, merely managing tasks and keeping count of basic outputs, vs. creating value. Leaders influence. Bosses exert authority. The motivations of leader vs boss manifest in their behaviours toward employees. A leader aims at guiding the organisation … Read more
Giving improvement feedback to employees is necessary to help them succeed, but many supervisors dread the encounter. They’re often not really sure how to offer criticisms, so they postpone feedback until official performance reviews. Then they sit down with each worried worker to deliver a long list of criticisms. Their best efforts at offering constructive … Read more